RELIABLE PECB ISO-IEC-20000-FOUNDATION TEST COST - VALID ISO-IEC-20000-FOUNDATION TEST LABS

Reliable PECB ISO-IEC-20000-Foundation Test Cost - Valid ISO-IEC-20000-Foundation Test Labs

Reliable PECB ISO-IEC-20000-Foundation Test Cost - Valid ISO-IEC-20000-Foundation Test Labs

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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Free PDF PECB - ISO-IEC-20000-Foundation - ISO/IEC 20000 Foundation Exam Latest Reliable Test Cost

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What is not an input to manage continual improvement?

  • A. Relevant directives from top management
  • B. Optimized resource utilization or risk reduction
  • C. Problem records
  • D. Governance of process operated by other parties

Answer: D


NEW QUESTION # 37
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

  • A. Appropriate service management staff training records shall be maintained
  • B. All service management staf shall be qualified to at least ITIL Foundation level
  • C. All service management personnel shall be aware of their contribution to service management objectives
  • D. The competencies required for service management roles shall be determined

Answer: B


NEW QUESTION # 38
Which is a reason for the requirement to budget service costs?

  • A. To provide the basis for service provider organization charges
  • B. To enable effective financial control for services
  • C. To improve the service management processes
  • D. To reduce overall service costs

Answer: B


NEW QUESTION # 39
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

  • A. Internal audit
  • B. Surveillance audit
  • C. Gap analysis audit
  • D. Recertificat ion audit

Answer: B


NEW QUESTION # 40
When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

  • A. Supplier management
  • B. Service availability management
  • C. Service level management
  • D. Resource management

Answer: A


NEW QUESTION # 41
......

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